What happens if your plans change — set out clearly, before you book.
Your place is held only once we have received your deposit and issued a written booking confirmation. Until both have happened, dates, providers and pricing are not reserved. The remaining balance is due by the date stated on your confirmation.
Cancellations must be sent to us in writing by email, to stuart@georgialuxurytours.com. The date we receive your email is the date used to calculate your refund. Refund tiers are based on the number of days before the first day of your itinerary.
| When you cancel | What you receive |
|---|---|
| 60 days or more before your start date | Full refund of everything paid, less the deposit. |
| 30 to 59 days before your start date | 50% of the total booking value refunded. |
| Fewer than 30 days before your start date | No refund is due. |
| Non-arrival, or leaving the itinerary early | No refund is due, including for unused days or services. |
The deposit is non-refundable at every tier. It is committed to your partners the moment we confirm your dates — holding clinic appointments, legal time, vehicles and accommodation is what secures the itinerary, and those commitments cannot be recovered once made.
If we cancel your itinerary for any reason within our control, you will receive a full refund of everything paid, including the deposit. Where possible we will offer alternative dates first, and you are free to decline them and take the refund instead.
We are not able to refund flights, travel insurance, visa costs or any other arrangement you have booked independently. This is why we ask every guest to hold appropriate travel insurance.
Occasionally an itinerary becomes impossible for reasons neither of us caused — natural events, serious weather, civil unrest, border or airspace closures, epidemics, or government restrictions. Where this happens we will refund all recoverable amounts and pass on any partner refunds we are able to obtain, but we cannot guarantee a full refund of funds already committed on your behalf.
We will always try to move your dates rather than lose your booking. Date changes are subject to partner availability and any difference in seasonal pricing. A change requested fewer than 30 days before your start date is treated as a cancellation and rebooking under section 2.
The clinics, surgeons and practitioners on your itinerary are independent, licensed businesses. They set their own treatment terms, deposits, consent requirements and refund conditions, and you contract with them directly for treatment.
This policy covers the tour and coordination element of your booking. If a provider declines to treat you following consultation, if a treatment plan changes, or if you decide not to proceed, we will help you seek a refund from that provider, but their terms — not ours — govern the clinical fees.
We do not provide medical advice and we are not a healthcare provider. Any decision to undergo treatment is taken between you and your chosen clinician.
The same principle applies to lawyers, banks, property professionals and other specialists you meet. They are independent and licensed, they advise you directly, and their own fees and engagement terms are separate from your tour payment.
Approved refunds are issued to the person who made the original payment, using the same method the payment was made by, normally within 14 days of us confirming the refund in writing. Any bank charges or currency differences arising from the return are outside our control.
We strongly recommend comprehensive travel insurance for every guest, covering cancellation, curtailment, medical treatment and repatriation. If you are travelling for a medical or dental procedure, check that your policy covers planned treatment abroad — many standard policies do not.
If something has gone wrong, tell us early — most issues are far easier to resolve while you are still with us. You have one point of contact for your whole trip, and any problem with a partner is ours to take up on your behalf.
Georgia Luxury Tours
Operated by Stuart Henderson, sole trader
Barrio Los Robles, Managua, Nicaragua
Email: stuart@georgialuxurytours.com · contact page
This policy is governed by the law of Georgia. It does not affect any statutory rights you hold that cannot be excluded by agreement.